Booking T&Cs

Introduction
Please read these terms and conditions very carefully. These conditions, along with the other information in our brochures
and on our website, set out the terms and conditions of the contract between you and Clover Marketing Ltd (we/us/our)
and show your and our contractual commitments to each other.
Our contract will be governed by English law and any disputes will be dealt with in the courts of England and Wales.
Activities
When we talk about your event or activity in these terms and conditions, except where otherwise stated, this includes the
accommodation, transport, room bookings, event bookings and activities described by us that you book with us.
“Activity” includes any activities or events booked with us and paid for in advance of your arrival. If you wish to book an
additional activity whilst you are staying with us, we will endeavour to arrange it for you but this may not be possible in
some cases. If it is, and we agree to provide an additional activity, it will be subject to these terms and conditions.
All our events and activities are staffed by appropriately qualified instructors. Instructor to client ratios are in accordance
with UK National Governing Body guidelines. Whilst every reasonable attempt will be made to deliver all activities on terms
agreed, we reserve the right to cancel or modify any session due to health and safety requirements or circumstances
beyond our control.
Our Obligations to You
We are providers of activity breaks and packages and host events. We have a team of dedicated professionals to ensure
you have a fantastic and safe time whilst you are with us. We strive to offer unique experiences and we tailor make basic
packages to fit your personal requirements.
Our obligations, and those of our suppliers providing any service or facility involved in your event or activity, are to take
reasonable skill and care to arrange your event or activity and, where we or our supplier is providing services, to provide
them with reasonable skill or care. Compliance with any applicable regulatory requirements will be proper performance of
our and our suppliers obligations. You must show that reasonable skill and care has not been used if you wish to make a
claim against us.
Your Responsibility
We want all our customers to have an enjoyable time whilst with us but you must remember you are responsible for your
actions and the effect they have on others. If we believe your actions could upset, annoy or disturb other customers, our
suppliers or our own staff, or put them in risk or danger, or damage property, we may end your event or activity and
terminate your contract.
In those circumstances, you will not be entitled to any refund or compensation. You must also bear in mind you are
responsible for your own safety and you are responsible for the condition of the rooms or areas your event or activity is
taking place. We are not responsible for any accidents due to inappropriate or irresponsible behaviour. We appreciate you
may drink alcohol as part of your enjoyment whilst your event or activity is taking place. You must, however, do so
responsibly and we have no liability to you for any injury, loss or damage you suffer as a result of your judgement being
impaired wholly or partly by alcohol.
Due to the nature of some of our activities all participants should be physically fit. Anyone with a medical condition must
seek medical advice before considering participating. Participants should not consume alcohol or drugs prior to or during
the activity sessions. We reserve the right to refuse participation to anyone considered to be under the influence of alcohol
or drugs. We may require any participant to leave an activity session without compensation if that person acts in such a
manner as to endanger him/herself or any of our guests or staff. We must be informed in writing and in advance of any
medical condition or any other special needs which may impair an individual’s performance on any activity.Booking
It is your responsibility to discuss your choice of activity or event and accommodation, food and transport requirements
with a member of our team prior to booking to ensure that it is suitable for you and tailored to your requirements. The
person who signs the booking form must be over 18 and is the lead name. He or she will be responsible for the full
payment of the total booking price. He or she also agrees to provide accurate and full information on the remainder of the
party covered by the booking, including any changes thereto, and confirms that all the other members of the party,
including any added at a later date, agree to be bound to these terms and conditions and all other information in the
relevant brochure and on our website (as applicable).
A booking is not confirmed until we have received a signed booking form and a deposit, usually 50% of the total booking
fee. Until a booking has been received and confirmed, all bookings are regarded as provisional.
The full balance is due one month before your arrival or activity. Any bookings not paid for in full one month before the
activity may be cancelled without notice and the initial deposit forfeited. All bookings are subject to availability.
All participants taking part on one of our retreats are required to complete and send a Par-Q Fitness Form. This allows us to
assess current fitness level, allow for injuries and ensure participants are covered by our insurance. If the Par-Q is not
completed within 14 days of your arrival, we will be unable to provide clients with a personal fitness assessment. If the ParQ is not completed by the time you arrive, you may be unable to participate in some / all of the activities.
Changes to Bookings
If you want to change your event or activity booking in any way, we will always try to help you, although we cannot
guarantee that we will be able to do so as they are subject to availability. Additional costs are likely to be incurred.
Cancellations and Refunds
Should you cancel your booking for any reason up to one month before the commencement of your activity, the initial
deposit will be forfeited. Should you cancel your booking up to within 10 days before the commencement of your activity
you will be responsible for 75% of the full costs. Should you cancel less than 3 days prior to the activity you will be
responsible for 100% of the full cost.
No refunds will be given if, as a result of circumstances beyond our control, we have to cancel or are otherwise unable to
provide your activity or event after booking. By circumstances beyond our control we mean any event that we could not
foresee or avoid, even after taking reasonable care.
If an activity has to be cancelled due to there being fewer than the required number of participants for the activity
required, or due to adverse weather, we reserve the right to offer an alternative activity or to transfer the booking to
another date. Any cancellations must be notified in writing or by e-mail to us and will be effective from the date of the
receipt.
Descriptions and Photographs
We do our utmost to provide you with the most realistic descriptions and illustrations in our corporate marketing material
and on our website. These are intended to give a general idea only of the activity described and do not form part of our
contract.
Information and Prices
We publish our marketing material many months in advance and, as far as we know, all information is correct at time of
publication. However, things may still change and we regularly check to see if we need to update or correct any
information or prices. If there are significant information changes or mistakes we will endeavour to put details on our
website so you will have the latest information available when booking.Complaints
We aim to provide your activity or event in the best possible manner. However, if you are not satisfied you must tell us
immediately and we will do everything reasonably possible to sort the problem out. If you are still not satisfied, you must
put your complaint in writing to us within 7 days of the end of your activity or stay with us otherwise we will be unable to
accept any responsibility or liability.
Liability and Insurance
We hold public liability insurance cover and have an excellent safety record. However, activities can be potentially
dangerous. All participants must be aware of this and accept the risks associated with the chosen activity. As a result, to
the extent permitted by law, we will not accept any liability or responsibility for death, injury or illness arising from any of
our activities or events.
For claims that do not involve death, personal injury or illness, our liability to you is limited to an amount equal to the price
you have paid us for your event or activity.
As a precaution, we suggest you take out adequate travel or event insurance suitable to your needs before your event or
activity takes place. We can assist you with that if so requested.
Changes to our Terms and Conditions
As part of the continual review of safety and associated considerations, the terms and conditions of booking are subject to
change at any time. Any such changes will be notified to you in writing. Only our Managing Director and Operations
Director are empowered to change or waive any of our terms and conditions.
Data Protection
To comply with the Data Protection Act we would like to advise you that in order to provide you with the products and
services you require, the personal information you supply to us will be passed through to trusted partners and suppliers.
We may occasionally contact you by post or telephone to update you about our great offers, products and services. Should
you not wish to receive such information please advise us in writing.